The Delhi government is preparing to launch a dedicated digital platform to strengthen and regulate the city’s growing medical tourism sector by offering seamless, end-to-end services for domestic and international patients.
Named the Delhi Medical and Wellness Tourism (DMWT) platform, the initiative will be implemented by the Delhi Tourism and Transportation Development Corporation (DTTDC). The project will initially run for 10 years, with DTTDC inviting bids from agencies to design, develop, operate and maintain the portal while bearing the entire capital and operational costs.
The portal is expected to simplify the patient journey by enabling hospital and specialist selection, providing standardized treatment packages, real-time case tracking, multilingual assistance, and a dedicated grievance redressal system.
According to the Request for Proposal (RFP), the selected agency must onboard at least five Joint Commission International (JCI)-accredited hospitals, 25 NABH-accredited hospitals, 15 wellness centres, and 30 ground service providers within 180 days of appointment. The platform is targeted for public launch within 240 days.
Officials estimate that Delhi attracts more than three million domestic and international patients annually, thanks to its advanced super-specialty hospitals, diagnostic infrastructure, and AYUSH facilities. Despite this, the medical tourism ecosystem remains fragmented, with hospitals operating independently and lacking a unified city-level coordination mechanism.
Authorities believe that inconsistent patient experiences, limited standardisation, and the presence of unauthorised intermediaries have prevented Delhi from fully capitalising on its potential as a global medical tourism destination.
The DMWT platform aims to address these challenges by creating a government-regulated, single-window digital ecosystem for medical travellers. It will integrate with hospital information systems, immigration authorities, payment gateways, and the National Medical Value Travel Portal to improve transparency, coordination, and patient experience.
The agency managing the platform will also be responsible for verifying and empanelling hospitals, doctors, diagnostic centres, AYUSH facilities, hotels, and other service providers based on their accreditation and regulatory compliance.
To improve transparency and reduce the influence of unauthorised agents, the portal will publish standardized treatment packages and pricing information. It will also offer round-the-clock multilingual patient support, assist with medical visas, travel arrangements, accommodation, post-treatment follow-up, and undertake international marketing through trade fairs, digital campaigns, and partnerships with overseas organisations.
The initiative comes shortly after a tragic fire at a bed-and-breakfast facility in Hauz Rani, where 23 people, including 14 foreign nationals seeking medical treatment or accompanying patients, lost their lives. The incident highlighted the need for better regulation of accommodation and support services for medical travellers.
Chief Minister Rekha Gupta has also reiterated the government’s commitment to positioning Delhi as a global healthcare destination, stating that strengthening medical tourism will improve healthcare services while contributing to the city’s economic growth.
